[{"data":1,"prerenderedAt":450},["ShallowReactive",2],{"navigation_docs":3,"-timer-troubleshooting-troubleshooting-app-blocks":256,"-timer-troubleshooting-troubleshooting-app-blocks-surround":445},[4,102],{"title":5,"path":6,"stem":7,"children":8},"TreStack Timer","\u002Ftimer","1.timer",[9,12,30,51,68,89],{"title":10,"path":6,"stem":11},"TreStack Timer docs","1.timer\u002Findex",{"title":13,"path":14,"stem":15,"children":16,"page":29},"Getting started","\u002Ftimer\u002Fstart","1.timer\u002F1.start",[17,21,25],{"title":18,"path":19,"stem":20},"Installing TreStack Timer","\u002Ftimer\u002Fstart\u002Finstalling-a-trestack-app","1.timer\u002F1.start\u002F1.installing-a-trestack-app",{"title":22,"path":23,"stem":24},"Turning on the app embed and placing the app block","\u002Ftimer\u002Fstart\u002Fplacing-your-first-app-block","1.timer\u002F1.start\u002F2.placing-your-first-app-block",{"title":26,"path":27,"stem":28},"Development stores and theme previews","\u002Ftimer\u002Fstart\u002Fdevelopment-stores-and-theme-previews","1.timer\u002F1.start\u002F3.development-stores-and-theme-previews",false,{"title":31,"path":32,"stem":33,"children":34,"page":29},"Timer types","\u002Ftimer\u002Ftimer-types","1.timer\u002F2.timer-types",[35,39,43,47],{"title":36,"path":37,"stem":38},"TreStack Timer, setup and settings","\u002Ftimer\u002Ftimer-types\u002Ftrestack-timer","1.timer\u002F2.timer-types\u002F1.trestack-timer",{"title":40,"path":41,"stem":42},"Placement, countries, and translations","\u002Ftimer\u002Ftimer-types\u002Fplacement-and-targeting","1.timer\u002F2.timer-types\u002F2.placement-and-targeting",{"title":44,"path":45,"stem":46},"Cart page and cart drawer timers","\u002Ftimer\u002Ftimer-types\u002Fcart-timers","1.timer\u002F2.timer-types\u002F3.cart-timers",{"title":48,"path":49,"stem":50},"Email timers","\u002Ftimer\u002Ftimer-types\u002Femail-timers","1.timer\u002F2.timer-types\u002F4.email-timers",{"title":52,"path":53,"stem":54,"children":55,"page":29},"Performance and themes","\u002Ftimer\u002Freference","1.timer\u002F3.reference",[56,60,64],{"title":57,"path":58,"stem":59},"Performance notes","\u002Ftimer\u002Freference\u002Fperformance-notes","1.timer\u002F3.reference\u002F1.performance-notes",{"title":61,"path":62,"stem":63},"Theme compatibility","\u002Ftimer\u002Freference\u002Ftheme-compatibility","1.timer\u002F3.reference\u002F2.theme-compatibility",{"title":65,"path":66,"stem":67},"Running several timers at once","\u002Ftimer\u002Freference\u002Frunning-several-timers","1.timer\u002F3.reference\u002F3.running-several-timers",{"title":69,"path":70,"stem":71,"children":72,"page":29},"Billing, privacy, and data","\u002Ftimer\u002Faccount","1.timer\u002F4.account",[73,77,81,85],{"title":74,"path":75,"stem":76},"Billing, trials, and plan changes","\u002Ftimer\u002Faccount\u002Fbilling","1.timer\u002F4.account\u002F1.billing",{"title":78,"path":79,"stem":80},"Privacy and data, what the app stores","\u002Ftimer\u002Faccount\u002Fprivacy-and-data","1.timer\u002F4.account\u002F2.privacy-and-data",{"title":82,"path":83,"stem":84},"Data processing and subprocessors","\u002Ftimer\u002Faccount\u002Fdata-processing-and-subprocessors","1.timer\u002F4.account\u002F3.data-processing-and-subprocessors",{"title":86,"path":87,"stem":88},"Uninstalling TreStack Timer","\u002Ftimer\u002Faccount\u002Funinstalling-trestack-timer","1.timer\u002F4.account\u002F4.uninstalling-trestack-timer",{"title":90,"path":91,"stem":92,"children":93,"page":29},"When something is wrong","\u002Ftimer\u002Ftroubleshooting","1.timer\u002F5.troubleshooting",[94,98],{"title":95,"path":96,"stem":97},"When the timer does not appear","\u002Ftimer\u002Ftroubleshooting\u002Ftroubleshooting-app-blocks","1.timer\u002F5.troubleshooting\u002F1.troubleshooting-app-blocks",{"title":99,"path":100,"stem":101},"When the timer shows in the wrong place or looks wrong","\u002Ftimer\u002Ftroubleshooting\u002Ftroubleshooting-storefront-display","1.timer\u002F5.troubleshooting\u002F2.troubleshooting-storefront-display",{"title":103,"path":104,"stem":105,"children":106},"TreStack Bundles","\u002Fbundles","2.bundles",[107,110,131,160,185,198,219,244],{"title":108,"path":104,"stem":109},"TreStack Bundles docs","2.bundles\u002Findex",{"title":111,"path":112,"stem":113,"children":114,"page":29},"Getting a deal live","\u002Fbundles\u002Fstart","2.bundles\u002F1.start",[115,119,123,127],{"title":116,"path":117,"stem":118},"Getting started with TreStack Bundles","\u002Fbundles\u002Fstart\u002Fgetting-started","2.bundles\u002F1.start\u002F1.getting-started",{"title":120,"path":121,"stem":122},"Deal types and deal bars","\u002Fbundles\u002Fstart\u002Fdeal-types","2.bundles\u002F1.start\u002F2.deal-types",{"title":124,"path":125,"stem":126},"Creating, publishing and managing deals","\u002Fbundles\u002Fstart\u002Fcreating-and-publishing-deals","2.bundles\u002F1.start\u002F3.creating-and-publishing-deals",{"title":128,"path":129,"stem":130},"Development stores and testing safely","\u002Fbundles\u002Fstart\u002Fdevelopment-stores-and-testing","2.bundles\u002F1.start\u002F4.development-stores-and-testing",{"title":132,"path":133,"stem":134,"children":135,"page":29},"Building offers","\u002Fbundles\u002Fdeals","2.bundles\u002F2.deals",[136,140,144,148,152,156],{"title":137,"path":138,"stem":139},"Quantity breaks and Buy X, get Y","\u002Fbundles\u002Fdeals\u002Fquantity-breaks-and-buy-x-get-y","2.bundles\u002F2.deals\u002F1.quantity-breaks-and-buy-x-get-y",{"title":141,"path":142,"stem":143},"Bundles and mix and match","\u002Fbundles\u002Fdeals\u002Fbundles-and-mix-and-match","2.bundles\u002F2.deals\u002F2.bundles-and-mix-and-match",{"title":145,"path":146,"stem":147},"Free gifts and progressive gifts","\u002Fbundles\u002Fdeals\u002Fgifts-and-progressive-gifts","2.bundles\u002F2.deals\u002F3.gifts-and-progressive-gifts",{"title":149,"path":150,"stem":151},"Upsells, add-ons and personalisation","\u002Fbundles\u002Fdeals\u002Fupsells-add-ons-and-personalisation","2.bundles\u002F2.deals\u002F4.upsells-add-ons-and-personalisation",{"title":153,"path":154,"stem":155},"Subscriptions in a deal","\u002Fbundles\u002Fdeals\u002Fsubscriptions","2.bundles\u002F2.deals\u002F5.subscriptions",{"title":157,"path":158,"stem":159},"Products, dates and visibility","\u002Fbundles\u002Fdeals\u002Fproducts-dates-and-visibility","2.bundles\u002F2.deals\u002F6.products-dates-and-visibility",{"title":161,"path":162,"stem":163,"children":164,"page":29},"How a deal looks, and where","\u002Fbundles\u002Fdesign","2.bundles\u002F3.design",[165,169,173,177,181],{"title":166,"path":167,"stem":168},"Designing a deal","\u002Fbundles\u002Fdesign\u002Fdesign","2.bundles\u002F3.design\u002F1.design",{"title":170,"path":171,"stem":172},"Badges, timers and scratch-off","\u002Fbundles\u002Fdesign\u002Fbadges-timers-and-scratch-off","2.bundles\u002F3.design\u002F2.badges-timers-and-scratch-off",{"title":174,"path":175,"stem":176},"Variants, swatches and images","\u002Fbundles\u002Fdesign\u002Fvariants-swatches-and-images","2.bundles\u002F3.design\u002F3.variants-swatches-and-images",{"title":178,"path":179,"stem":180},"Prices, the sticky bar and the savings summary","\u002Fbundles\u002Fdesign\u002Fprices-sticky-bar-and-savings","2.bundles\u002F3.design\u002F4.prices-sticky-bar-and-savings",{"title":182,"path":183,"stem":184},"Translations, currencies and markets","\u002Fbundles\u002Fdesign\u002Ftranslations-and-markets","2.bundles\u002F3.design\u002F5.translations-and-markets",{"title":186,"path":187,"stem":188,"children":189,"page":29},"Prices at checkout","\u002Fbundles\u002Fcheckout","2.bundles\u002F4.checkout",[190,194],{"title":191,"path":192,"stem":193},"How the discount is applied at checkout","\u002Fbundles\u002Fcheckout\u002Fhow-the-discount-is-applied","2.bundles\u002F4.checkout\u002F1.how-the-discount-is-applied",{"title":195,"path":196,"stem":197},"Combining discounts, and store limits","\u002Fbundles\u002Fcheckout\u002Fcombinations-and-limits","2.bundles\u002F4.checkout\u002F2.combinations-and-limits",{"title":199,"path":200,"stem":201,"children":202,"page":29},"Tests and numbers","\u002Fbundles\u002Fmeasure","2.bundles\u002F5.measure",[203,207,211,215],{"title":204,"path":205,"stem":206},"Deal analytics","\u002Fbundles\u002Fmeasure\u002Fanalytics","2.bundles\u002F5.measure\u002F1.analytics",{"title":208,"path":209,"stem":210},"Added revenue","\u002Fbundles\u002Fmeasure\u002Fadded-revenue","2.bundles\u002F5.measure\u002F2.added-revenue",{"title":212,"path":213,"stem":214},"A\u002FB testing a deal","\u002Fbundles\u002Fmeasure\u002Fab-tests","2.bundles\u002F5.measure\u002F3.ab-tests",{"title":216,"path":217,"stem":218},"Smart A\u002FB tests","\u002Fbundles\u002Fmeasure\u002Fsmart-ab-tests","2.bundles\u002F5.measure\u002F4.smart-ab-tests",{"title":220,"path":221,"stem":222,"children":223,"page":29},"Billing, privacy, and when something is wrong","\u002Fbundles\u002Faccount","2.bundles\u002F6.account",[224,228,232,236,240],{"title":225,"path":226,"stem":227},"TreStack Bundles plans and billing","\u002Fbundles\u002Faccount\u002Fplans-and-billing","2.bundles\u002F6.account\u002F1.plans-and-billing",{"title":229,"path":230,"stem":231},"Going over your plan","\u002Fbundles\u002Faccount\u002Fgoing-over-your-plan","2.bundles\u002F6.account\u002F2.going-over-your-plan",{"title":233,"path":234,"stem":235},"Pausing, cancelling and uninstalling","\u002Fbundles\u002Faccount\u002Fpausing-cancelling-and-uninstalling","2.bundles\u002F6.account\u002F3.pausing-cancelling-and-uninstalling",{"title":237,"path":238,"stem":239},"Privacy, data and sub-processors","\u002Fbundles\u002Faccount\u002Fprivacy-and-data","2.bundles\u002F6.account\u002F4.privacy-and-data",{"title":241,"path":242,"stem":243},"When a deal does not show or prices look wrong","\u002Fbundles\u002Faccount\u002Ftroubleshooting","2.bundles\u002F6.account\u002F5.troubleshooting",{"title":245,"path":246,"stem":247,"children":248,"page":29},"Reference","\u002Fbundles\u002Freference","2.bundles\u002F7.reference",[249,252],{"title":57,"path":250,"stem":251},"\u002Fbundles\u002Freference\u002Fperformance-notes","2.bundles\u002F7.reference\u002F1.performance-notes",{"title":253,"path":254,"stem":255},"Theme compatibility and placement","\u002Fbundles\u002Freference\u002Ftheme-compatibility","2.bundles\u002F7.reference\u002F2.theme-compatibility",{"id":257,"title":95,"body":258,"description":438,"extension":439,"links":440,"meta":441,"navigation":442,"path":96,"seo":443,"stem":97,"__hash__":444},"docs\u002F1.timer\u002F5.troubleshooting\u002F1.troubleshooting-app-blocks.md",{"type":259,"value":260,"toc":422},"minimark",[261,276,306,311,314,318,321,324,328,331,334,338,371,375,403,407,410],[262,263,264,268,269,272,275],"p",{},[265,266,267],"strong",{},"Applies to:"," TreStack Timer, every plan",[270,271],"br",{},[265,273,274],{},"Updated:"," 26 September 2026",[277,278,279,284],"callout",{},[262,280,281],{},[265,282,283],{},"At a glance",[285,286,287,294,300],"ul",{},[288,289,290,293],"li",{},[265,291,292],{},"First check:"," App embed on the live theme",[288,295,296,299],{},[265,297,298],{},"Second check:"," Running right now",[288,301,302,305],{},[265,303,304],{},"Third check:"," This page matches",[307,308,310],"h2",{"id":309},"is-anything-showing-at-all","Is anything showing at all",[262,312,313],{},"If no timer shows anywhere, the app embed is almost always off in your live theme. The app Home shows its status with a button to turn it on. Turning it on in a draft or a copy does not count, since each theme has its own switch.",[307,315,317],{"id":316},"is-the-timer-running-right-now","Is the timer running right now",[262,319,320],{},"Published is not the same as running. A timer with a scheduled start in the future stays out of sight until then. A recurring timer shows only inside its window. A countdown to a date set to unpublish has gone at zero. A fixed minutes timer set to hide has gone for a shopper who reached zero, and a shopper who closed a bar does not see it again in that browser.",[262,322,323],{},"A save reaches the storefront after a short delay, so reload the page once if you have just published.",[307,325,327],{"id":326},"does-this-page-match","Does this page match",[262,329,330],{},"Check the timer placement and exclusions against the page you are on. Then check whether another timer of the same type wins on this page, since one product timer, one bar, and one landing timer show per page. Then check countries, if the timer targets some. A cart timer shows only while the cart has items.",[262,332,333],{},"A timer set to Custom position shows only inside an app block that holds its Timer ID. If no block has it, it shows nowhere.",[307,335,337],{"id":336},"narrowing-it-down-in-four-steps","Narrowing it down, in four steps.",[339,340,342,347,350,354,357,361,364,368],"steps",{"level":341},"3",[343,344,346],"h3",{"id":345},"check-the-app-embed","Check the app embed",[262,348,349],{},"The status on the app Home, which reads your live theme.",[343,351,353],{"id":352},"check-it-is-running","Check it is running",[262,355,356],{},"Published, past its scheduled start, inside its window, not ended and hidden.",[343,358,360],{"id":359},"check-the-page-matches","Check the page matches",[262,362,363],{},"Placement, exclusions, countries, and whether another timer of the same type wins.",[343,365,367],{"id":366},"check-in-a-private-window","Check in a private window",[262,369,370],{},"A fresh browser clears a closed bar or an ended countdown of your own. Then send us the store URL.",[307,372,374],{"id":373},"settings-reference","Settings reference",[376,377,378,383,387,391,395,399],"field-group",{},[379,380,382],"field",{"name":381},"App embed","Must be on in the live theme. Its status is on the app Home.",[379,384,386],{"name":385},"Scheduled start","The timer is out of sight until the start time.",[379,388,390],{"name":389},"Recurring window","The timer shows only inside the window, in your shop timezone.",[379,392,394],{"name":393},"Closed bar","Stays closed for that shopper in that browser.",[379,396,398],{"name":397},"One per spot","One product timer, one bar, and one landing timer per page, chosen by priority.",[379,400,402],{"name":401},"Custom position","Needs an app block holding the Timer ID. Without one the timer shows nowhere.",[307,404,406],{"id":405},"if-this-does-not-work","If this does not work",[262,408,409],{},"The failures most likely on this procedure, with the check that resolves each one.",[411,412,413,418],"accordion",{},[414,415,417],"accordion-item",{"label":416},"You have checked all of it and the timer is still missing","Send the store URL, the page, the timer name, and what you ruled out. We will look at the page itself rather than ask you to repeat the same checks.",[414,419,421],{"label":420},"It shows for you and not for a colleague, or the other way round","One of you probably closed the bar or reached zero on a per visitor timer in that browser. Compare in private windows. If the timer targets countries, compare the country too.",{"title":423,"searchDepth":424,"depth":424,"links":425},"",2,[426,427,428,429,436,437],{"id":309,"depth":424,"text":310},{"id":316,"depth":424,"text":317},{"id":326,"depth":424,"text":327},{"id":336,"depth":424,"text":337,"children":430},[431,433,434,435],{"id":345,"depth":432,"text":346},3,{"id":352,"depth":432,"text":353},{"id":359,"depth":432,"text":360},{"id":366,"depth":432,"text":367},{"id":373,"depth":424,"text":374},{"id":405,"depth":424,"text":406},"A timer is published and the storefront does not show it. The causes, in the order worth checking, from the app embed to the page it is on.","md",null,{},true,{"title":95,"description":438},"XU82rpo87MqhzJo1S0RWtytFa4MEqgWNRCgY7tyKH1w",[446,448],{"title":86,"path":87,"stem":88,"description":447,"children":-1},"What an uninstall removes from your storefront, what happens to billing and to your data, and the one thing to sort out first if you use email timers.",{"title":99,"path":100,"stem":101,"description":449,"children":-1},"Automatic spots, custom positions, fonts, a bottom bar over the footer, and a storefront showing an old version. What to check, in order.",1791656484582]