When something is wrong

When the timer does not appear

A timer is published and the storefront does not show it. The causes, in the order worth checking, from the app embed to the page it is on.

Applies to: TreStack Timer, every plan
Updated: 26 September 2026

At a glance

First check: App embed on the live theme
Second check: Running right now
Third check: This page matches

Is anything showing at all

If no timer shows anywhere, the app embed is almost always off in your live theme. The app Home shows its status with a button to turn it on. Turning it on in a draft or a copy does not count, since each theme has its own switch.

Is the timer running right now

Published is not the same as running. A timer with a scheduled start in the future stays out of sight until then. A recurring timer shows only inside its window. A countdown to a date set to unpublish has gone at zero. A fixed minutes timer set to hide has gone for a shopper who reached zero, and a shopper who closed a bar does not see it again in that browser.

A save reaches the storefront after a short delay, so reload the page once if you have just published.

Does this page match

Check the timer placement and exclusions against the page you are on. Then check whether another timer of the same type wins on this page, since one product timer, one bar, and one landing timer show per page. Then check countries, if the timer targets some. A cart timer shows only while the cart has items.

A timer set to Custom position shows only inside an app block that holds its Timer ID. If no block has it, it shows nowhere.

Narrowing it down, in four steps.

Check the app embed

The status on the app Home, which reads your live theme.

Check it is running

Published, past its scheduled start, inside its window, not ended and hidden.

Check the page matches

Placement, exclusions, countries, and whether another timer of the same type wins.

Check in a private window

A fresh browser clears a closed bar or an ended countdown of your own. Then send us the store URL.

Settings reference

App embed

Must be on in the live theme. Its status is on the app Home.

Scheduled start

The timer is out of sight until the start time.

Recurring window

The timer shows only inside the window, in your shop timezone.

Closed bar

Stays closed for that shopper in that browser.

One per spot

One product timer, one bar, and one landing timer per page, chosen by priority.

Custom position

Needs an app block holding the Timer ID. Without one the timer shows nowhere.

If this does not work

The failures most likely on this procedure, with the check that resolves each one.

Uninstalling TreStack Timer

What an uninstall removes from your storefront, what happens to billing and to your data, and the one thing to sort out first if you use email timers.

When the timer shows in the wrong place or looks wrong

Automatic spots, custom positions, fonts, a bottom bar over the footer, and a storefront showing an old version. What to check, in order.